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vxville's avatar
vxville
Helpful | Level 6
2 years ago
Solved

Dropbox Replay stuck on unexpected error after re-inviting user to Business team

Recently re-invited an email to an Advanced account after removing mistakenly, not able to access Replay and get stuck on "Unexpected error". All the previous shared links do still work outside of us...
dropbox business
Dropbox Replay
Error Messages
  • vxville's avatar
    vxville
    2 years ago

    Turns out I was able to resolve this by clearing/deleting the site cookies and cache on the Dropbox Replay page using site settings (on 'replay.dropbox.com' and not 'dropbox.com') and now seems to work fine.

     

    After doing so it looked like it generated a new auth code so I now have access to Replay.

Graham's avatar
Graham
Icon for Community Manager rankCommunity Manager
2 years ago

Hi vxville,

 

Thanks for posting here on the Dropbox Community and for taking the time to report this issue. I'm happy to see that you were able to resolve this and everything is back working as it should!

 

I wanted to let you all know about the new Dropbox Replay group we recently launched here on the Dropbox Community. The group will be a great place to chat with other Replay users, discover tips and tricks, and even connect with some members of the Replay team. You can join now by following this link and hitting the "Join group hub" button!

Thanks again!
Graham

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