Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

MCAO1's avatar
MCAO1
New member | Level 2
3 years ago

Dropbox Sign - How can I change email of signers?

I sent a document, but they no longer have access to that email and want it sent to their new email; I can't see an option to update an email?   There are multiple signers on the document, and don't ...
Dropbox Sign
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey MCAO1, thanks for joining our Community and happy Monday!
 

I'm afraid that there's no way to edit the email address of one of your signers after you've sent the doc for signatures. You'd need to edit and resend the request anew as outlined here. 

 

I hope this helps!

  • dommiz's avatar
    dommiz
    Explorer | Level 4
    2 years ago

    I have same issue as OP, but I received email from Dropbox telling me:

    'To update the email address and resend, click on the link below:"

    The link just leads to the Dropbox Sign log in page (even though I am already logged in.  As the features on Dropbox Sign are so limited (no saving of email contacts etc.), it would be more helpful if the failure notice email gave instructions on how to edit and resend the request, instead of giving a link to a feature that you tell us doesn't even exist!

    • dommiz's avatar
      dommiz
      Explorer | Level 4
      2 years ago

      Update:

      I followed your link, and it tells me to select 'duplicate' from the ellipsis menu. But there is no such option (see screenshot). 

      • Megan's avatar
        Megan
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        Hey dommiz, let's jump right into this! 

         

        Have you tried following the same steps using an entirely different browser, by any chance? Just to see if this is a browser-related issue or not. 

         

        Also, have you made sure you're connected into HelloSign platform and not Dropbox Sign through your Dropbox account? 

         

        Let me know, and we'll take it from there!

About Integrations

Find solutions to issues with third-party integrations from the Dropbox Community. Share advice and help members with their integration questions.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!