Need to see if your shared folder is taking up space on your dropbox đŸ‘šâ€đŸ’»? Find out how to check here.

Forum Discussion

splouffe's avatar
splouffe
Explorer | Level 4
4 years ago

Google Sheets & Slides crashes with Chrome browser

Hoping someone can help as Dropbox is saying this is a Chrome issue and can't resolve. My company uses Dropbox for files.  I open excel & powerpoint files from dropbox.com to google sheets & slides...
edit
Google
Web
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

That’s necessary indeed, as this is related to the integration showing on your Connected apps page. 

 

Also, something more I wanted to suggest is to open an incognito window from your Chrome browser, and access your Google Sheets/Slides. Do you experience the same behavior?

 

Finally, what’s the OS version of your device, as well as the version of the Chrome browser you’re using?

 

I'd like us to isolate this as much as possible to see what's going on. 

splouffe's avatar
splouffe
Explorer | Level 4
4 years ago

Nancy 
Chrome: Version 100.0.4896.127 (Official Build) (arm64)
Mac OS: Monterey Version 12.3.1

 

Is this the app I should be connecting to dropbox?  https://www.dropbox.com/apps/google_suite 

How do I connect it to my dropbox?  I click learn more and it goes to my dropbox home page.  There is nothing to accept it or anything.

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Hi again, thanks for all the details you’ve sent. They really help!

     

    Is it OK if I open tickets for both of you, so that we can investigate this further? I can message you to the email address that’s tied to your forum profile here.

     

    Let me know if that’s alright with you.

    • JulianRauch's avatar
      JulianRauch
      Explorer | Level 4
      4 years ago

      Hey Nancy,

      this would be awesome!

      Sidenote: In Firefox it works fine

      • Nancy's avatar
        Nancy
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        4 years ago

        Great, JulianRauch! I’ve just logged a ticket for you, so please get back to me, when possible.

    • splouffe's avatar
      splouffe
      Explorer | Level 4
      4 years ago

      Nancy Yes, please do! 

      • Nancy's avatar
        Nancy
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        4 years ago

        You’re all set, too, splouffe! When possible, please reply back to me in the same email thread, so that I can continue with the investigation. 

    • sadagopal's avatar
      sadagopal
      Explorer | Level 3
      4 years ago

      I am having the same problem for the last 2 days; it was working fine till 3 days ago! The google sheet doc in dropbox opens and it looks fine; but the moment you try to edit, it crashes Chrome. This is on Mac with the latest OS.

      • Hannah's avatar
        Hannah
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        4 years ago

        Thanks for the nudge here, sadagopal. 

         

        Can I send you an email, so we can look into this internally?

About Integrations

Find solutions to issues with third-party integrations from the Dropbox Community. Share advice and help members with their integration questions.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!