Google Sheets & Slides crashes with Chrome browser

Thanks for the nudge here, sadagopal. 

Can I send you an email, so we can look into this internally?

I'm having the same issue. What is the solution?

Hey bravomartin, sorry to hear about this.

Can you clarify if you've attempted any of the troubleshooting steps mentioned in this discussion and what were the results? 

sure

Hi sadagopal, I've sent you an email, please could you reply to it when you get a chance!

Thanks, I did the unlinking and relinking of google and that seemed to have fixed the problem. 

it partially fixed it. I haven't had issues lately but it still happens sometimes. It is workable but annoying when it happens.

I was able to unlink, but I couldn't find the re-link option. It is apparently linked by default since i log in with my google account. 

Thanks everybody for your comments here and sorry to see you're having this issue.

Have you all tried to see if you get a different behavior with another browser? 

I see that you have tried with Safari, sustainingfarmers, but have you also tried with an incognito window on Chrome? What happens there?

tannerfalk and bravomartin, please try through incognito as well and let me know what you see.

I have the same problem. It works fine with Safari.  On Chrome, I can open an excel sheet, but if I tried to edit, it crashes the browser - not just the tab.

Tried an incognito window, does not work. 
Dropbox continuously prompts me to login to my google account, although I already did that.  

Hannah, an incognito window doesn't work for the reason cited by tannerfalk. 

This is not a problem with Google Drive files on their own. They function outside of Dropbox seamlessly. However, the purpose of the Google-Dropbox integration was for Dropbox users to be able to create and store all kinds of files within the same system: Dropbox.

The Google integration WITH Dropbox is the problem. We have to be logged into our Google Workspace accounts for the integration with Dropbox to function at all. 

This was billed as an exciting new feature through Dropbox a couple of years ago. I watched a whole presentation on it by the Dropbox founder! We signed up for a Google Workspace account and a Dropbox Business account primarily to have the functionality provided by this integration. Without it functioning, leaving Dropbox entirely is a real consideration, sadly. 

Maybe this is an issue that Dropbox can troubleshoot with Google engineers to provide the functionality promised? I feel confident that it is not a user issue.

Thanks everyone for letting us know about this and for all the info you provided.

Would it be okay if we reached out to you via email, so we can investigate further?

Hannah, yes, please reach out via email. That would be appreciated!

Hey sustainingfarmers, just sent you an email, in order for us to have a closer look into this! 

Thanks a bunch! 

Yes, please do.

Hey tannerfalk, happy Tuesday! 

You've got a new 💌.

See you there! 

I'm posting an update to let everyone know that this issue seems to be fixed for me.

I'm not sure what changed on Dropbox's end, but I'm now able to open Google Docs and Sheets without my browser crashing! 

Thanks for your update on this sustainingfarmers!

Happy to see that the issue has been resolved for you.

If you have any issues, make sure to let us know.

Same for me. 

Hi, I have a few employees who are having this issue - their Chrome crashes when they try to open Google docs and sometimes they have to restart their computer (Mac) which can take a long time. They're using Safari as a workaround, but we'd like them to use Chrome whenever possible.

Chrome is up-to-date, and they're on Ventura 13.0. Any suggestions appreciated! They've cleared cache and cookies, only extensions are Google Docs Offline and LastPass. This is a Dropbox Business Standard Team account.

Hi atvuong, I hope you're doing well!

Have you made sure that Chrome is up-to-date? Also, if you try to clear the cache, or disable any plug-ins, do you notice any difference? 

Keep me posted!

Hi Megan , one of our employees reset their Chrome to default and it was still crashing when using opening a Google Doc through Dropbox. Another employee is having the same issue on Chrome and has started freezing on Safari, but is able to use Google Docs outside of Dropbox. Both are on Ventura 13.1 and Chrome is up to date. 

Hi atvuong, do you know if this issue occurred after a recent update to the Chrome browser?

Hello having the same issue, already troubleshot, disconnected the app, reinstalled Chrome, and all other suggestions. It still crashes whenever I open Google Docs or Sheets, please advise.