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Forum Discussion
Google Sheets & Slides crashes with Chrome browser
Hoping someone can help as Dropbox is saying this is a Chrome issue and can't resolve.
My company uses Dropbox for files. I open excel & powerpoint files from dropbox.com to google sheets & slides...
I'm posting an update to let everyone know that this issue seems to be fixed for me.
I'm not sure what changed on Dropbox's end, but I'm now able to open Google Docs and Sheets without my browser crashing!
Same for me.
Hi, I have a few employees who are having this issue - their Chrome crashes when they try to open Google docs and sometimes they have to restart their computer (Mac) which can take a long time. They're using Safari as a workaround, but we'd like them to use Chrome whenever possible.
Chrome is up-to-date, and they're on Ventura 13.0. Any suggestions appreciated! They've cleared cache and cookies, only extensions are Google Docs Offline and LastPass. This is a Dropbox Business Standard Team account.
Hi Megan , one of our employees reset their Chrome to default and it was still crashing when using opening a Google Doc through Dropbox. Another employee is having the same issue on Chrome and has started freezing on Safari, but is able to use Google Docs outside of Dropbox. Both are on Ventura 13.1 and Chrome is up to date.
Hello having the same issue, already troubleshot, disconnected the app, reinstalled Chrome, and all other suggestions. It still crashes whenever I open Google Docs or Sheets, please advise.
Same here! Updated Chrome and MacOS, and cleared cache. Only plugin is LastPass.
- Nancy
Dropbox Community Moderator
Hey dreamsinifilm, apologies for the late response.
Are you still facing this issue on your Dropbox account? If yes, does it occur with Google Slides too, or just Sheets/Docs?
Are you also having this issue if you try to access them via an incognito window on your Chrome browser?
noah_sniderman, just to clarify, is this issue isolated to Google Chrome and not another browser on your computer? Did you start facing this issue after an update on your device/web browser?
