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splouffe's avatar
splouffe
Explorer | Level 4
3 years ago

Google Sheets & Slides crashes with Chrome browser

Hoping someone can help as Dropbox is saying this is a Chrome issue and can't resolve. My company uses Dropbox for files.  I open excel & powerpoint files from dropbox.com to google sheets & slides...
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Google
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Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi atvuong, do you know if this issue occurred after a recent update to the Chrome browser?

dreamsinifilm's avatar
dreamsinifilm
New member | Level 2
3 years ago

Hello having the same issue, already troubleshot, disconnected the app, reinstalled Chrome, and all other suggestions. It still crashes whenever I open Google Docs or Sheets, please advise. 

  • noah_sniderman's avatar
    noah_sniderman
    New member | Level 2
    2 years ago

    Same here! Updated Chrome and MacOS, and cleared cache. Only plugin is LastPass.

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey dreamsinifilm, apologies for the late response. 

     

    Are you still facing this issue on your Dropbox account? If yes, does it occur with Google Slides too, or just Sheets/Docs?

     

    Are you also having this issue if you try to access them via an incognito window on your Chrome browser?

     

    noah_sniderman, just to clarify, is this issue isolated to Google Chrome and not another browser on your computer? Did you start facing this issue after an update on your device/web browser?

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