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Forum Discussion
dianalmark
2 years agoNew member | Level 1
How do I get Dropbox Sign to autopopulate e-mails for signature?
How do I get it to autopopulate e-mails for signature after I've sent an initial document out for signature? So far I'm having to type in the full name and e-mail each time
15 Replies
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- dianalmark2 years agoNew member | Level 1
Thanks for helping me to figure this out. Too bad, as I loved working from DropBox directly!
- Megan2 years ago
Dropbox Community Moderator
Hey dianalmark!
Yes, correct. When using Dropbox Signatures you can't auto-populate email addresses.
In any case, I'll forward your feedback to the appropriate areas so we can continue to improve.
If you need something else, please let me know and I will be more than happy to help every step of the way. - dianalmark2 years agoNew member | Level 1
This may be the issue - I was sending them directly out of DropBox on the web, rather than DropBox sign. I thought the two were fully integrated, so thought it would work the same. I LOVE the way Dropbox automatically drops the signed docs into the folder, but it sounds like, from what you're saying, that I can't autofill the e-mails from there, that I have to specifically be signed into DropBox Sign??? Appreciate your help. This would be a great future upgrade if I can't do it this way.
- Megan2 years ago
Dropbox Community Moderator
Hey dianalmark, I'd like to clarify one more thing, please.
Are you talking about Signatures on our website, or while using Dropbox Sign?
Provided you're talking about Singatures, then this is how it should work (the email address/ name fields are not auto-filled). Is it possible that you're looking at something different?
- dianalmark2 years agoNew member | Level 1
Every time I need to send a document, in that window above, I have to type in the full name and e-mail. Previously it would auto-populate once I began typing the name
- dianalmark2 years agoNew member | Level 1
YES! That is the window. Sorry...I didn't see your reply earlier. I believe it changed when I upgraded my Dropbox account. And it also doesn't work in the Microsoft Edge browser
- Megan2 years ago
Dropbox Community Moderator
Hey dianalmark, did you check Hannah's earlier response?
If so, can you confirm if this behavior is present when using a different browser?
- dianalmark2 years agoNew member | Level 1
I do custom signed documents pretty much all the time.
- Hannah2 years ago
Dropbox Community Moderator
Hey dianalmark, I hope it's okay to jump in!
I think you're referring to this window, right?

You mentioned that previously the emails would auto-populate; when did you notice that this changed?
Do you see the same behavior with other browsers or in private browsing?
- dianalmark2 years agoNew member | Level 1
I understand that and that is not the problem. It's the VERY first step. I choose the document, and then I need to enter who I am e-mailing it to to have them sign. Previously if I would start to type in their name or e-mail, it would autofill the balance. Now I am having to type in the full name and e-mail of every person I am sending to. If you don't understand, perhaps call me?
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