Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

Sanjs's avatar
Sanjs
Helpful | Level 6
3 years ago
Solved

Date format in signatures is different to settings

Hi,

I have a Dropbox Professional plan. It comes with 3 signature requests/month. (Will be upgraded to Essentials plan in December).

 

In our Dropbox settings, I have the date set to "DD/MM/YYYY". (Language is English-UK). This all works fine and is reflected everywhere as it should.

 

I'm now trying to set up my first Signature request. When I drag the Date box (for the date someone signs) onto the document page, it is tagged as the format "MM/DD/YYYY". I cannot use this format.

 

So my question is:

  1. Is this just a picture to represent a date (like a squiggle is for a signature), but not actually the format that will be used? or,
  2. If it is actually the format that will be used, how do I change it?

 

Unfortunately I cannot test question 1 above as to how the date actually is displayed as I only have 3 signatures requests included until December and can't afford to waste them!

 

Account Settings
  • Jay's avatar
    Jay
    3 years ago

    Have you ever accessed your signatures via the old Hellosign website, which might give you the option to change the date there?

5 Replies

Replies have been turned off for this discussion
  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi Sanjs, thanks for bringing this to our attention.

     

    Just for clarification, are you currently using Dropbox Sign, or are you accessing this via the Signatures tab on your account?

     

    This will help me to assist further!

  • Sanjs's avatar
    Sanjs
    Helpful | Level 6
    3 years ago

    Hi Jay,

    Via the Signatures tab on our account.

     

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Have you ever accessed your signatures via the old Hellosign website, which might give you the option to change the date there?

  • Sanjs's avatar
    Sanjs
    Helpful | Level 6
    3 years ago

    Hi Jay,

    I never knew that was an option! So thanks for the heads up 😊

     

    Having logged in there, if I go to the Settings page for Date & time it says "Change date and time on Dropbox". It has a button to click to go to those settings within Dropbox. When I click, it just goes back to where I have already set the date as "DD/MM/YYYY" format in Dropbox.

     

    So I uploaded a dummy document, and yes within that portal it does have the correct "DD/MM/YYYY" date tag, so thanks very much for your help. I just need to make sure I do any signing work in the Hellosign portal, not directly via the signatures tab in dropbox.

     

     

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Awesome news Sanjs! 

     

    If you need anything else, don't hesitate to give us a shout. Have a lovely weekend ahead,enjoy! 😎

About Settings and Preferences

The Dropbox Community is here to help if you have questions about your account settings and preferences. Learn and share advice with members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!