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AmyJo1683's avatar
AmyJo1683
Explorer | Level 3
8 months ago

I'm no longer able to edit documents in Word/Excel on iOS

I’m using a basic account on an iPad mini and have had no problems over the years opening and editing documents in word and excel. I recently switched to the newest model (7 with iOS 18.3.2), updated...
edit
Microsoft
Third Party Integrations
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
8 months ago

Hi AmyJo1683, thanks for bringing this to our attention.

If you're not on a Dropbox Basic plan with more than 3 devices connected, could you try uninstalling the app (as well as the Office apps), rebooting the device, and re-installing it to see if this helps?

Keep me updated with any progress!

  • AmyJo1683's avatar
    AmyJo1683
    Explorer | Level 3
    8 months ago

    Thanks for the suggestion but there was no change. When I first attempted it, I got a pop up box about 365 needing to access my personal info or something so I clicked next then it opened my document but the same banner is at the top saying I can’t edit without the subscription. I re-linked my Dropbox account, restarted and still get the same message.

    • Jay's avatar
      Jay
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      8 months ago

      Are you attempting to edit files via the Dropbox mobile app, or directly from the Office app?

      • AmyJo1683's avatar
        AmyJo1683
        Explorer | Level 3
        8 months ago

        I open the file in Dropbox first, then click the Open In button in the bottom left corner and select Microsoft Word. It opens in the document but there’s a banner along the top saying I can’t edit without a subscription. 

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