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Forum Discussion

AmyJo1683's avatar
AmyJo1683
Explorer | Level 3
8 months ago

I'm no longer able to edit documents in Word/Excel on iOS

I’m using a basic account on an iPad mini and have had no problems over the years opening and editing documents in word and excel. I recently switched to the newest model (7 with iOS 18.3.2), updated...
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Microsoft
Third Party Integrations
AmyJo1683's avatar
AmyJo1683
Explorer | Level 3
8 months ago

Can you clarify what you mean by “extra” license? I don’t have any license or subscription to Microsoft. The only time I use word or excel is when I go from my documents saved in my Dropbox app and edit them in Microsoft. I had no issues doing this until I got a new device.

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
8 months ago

Hey AmyJo1683, let me also jump in here!

I'd like for us to try one more thing, if you don't mind. Is the Microsoft 365 app installed on your device? If so, can you temporarily remove it from your iPad, and try to open the same Excel/Word files through Dropbox? 

Do you get the same results? If you could try this, that'd be ideal, if not let me know. 

  • AmyJo1683's avatar
    AmyJo1683
    Explorer | Level 3
    8 months ago

    I have a word app and an excel app on my iPad but have never had a 365 app. Is that something different?

    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      8 months ago

      Hey AmyJo1683, one more thing: does this happen with all of your Excel/Word documents, no matter their size? 

      • AmyJo1683's avatar
        AmyJo1683
        Explorer | Level 3
        8 months ago

        Yes, size doesn’t seem to be an issue. Although all my word/excel documents are small, less than a MB.

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