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Yannkko's avatar
Yannkko
New member | Level 2
1 month ago

Integration with Handy Diary, backup does not work

Hello! I've been using the Handy Diary app for 6 years, and I've been constantly backing up my data. However, yesterday I ran out of storage space, so I purchased a 2 TB plan and deleted all my old b...
Third Party Integrations
Mark's avatar
Mark
Icon for Super User II rankSuper User II
1 month ago

Have you tried unlinking and relinking the Handy Diary app?

How long ago was the app updated? Dropbox changed the root certificates that the API uses in January (it did give 18 months notice of this). So if an app is using an older SDK that doesn't have those new certificates, it wouldn't be able to connect to Dropbox anymore. If this is the case, the developer of that app needs to update it to use a newer SDK.

Otherwise, I'm afraid, as the issue is with that software and not Dropbox itself, you'll need to contact them for support.

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