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Forum Discussion
iOS Dropbox app won’t acknowledge Microsoft Word app
I’m on Dropbox version 274.2 and Microsoft Word version 2.60. Today I started having an issue where trying to open a Word doc in my Dropbox app prompts me to install Word, despite the app being insta...
The following 👇 only works temporarily.
I received these instructions from the Dropbox support team. Since it then reverted to not opening Word/Excel, I’ve sent Dropbox Support a screen recording. Their rep says they will look into it.
iOS Clear Cache/Uninstall/Reinstall Instructions:
1) Clear the cache on your Dropbox app.
To clear your cache, please follow the steps listed below:
Navigate to the “Account” tab
Tap the gear icon in the upper-left corner of the screen
Scroll to the bottom of the screen
Select “Clear Cache” under "Privacy"
2) Uninstall the Dropbox App
3) Sign out from the App Store
4) Restart your device
5) Sign into the App Store
6) Download and Install Dropbox
7) Try to sign into your Dropbox account
J
I received these instructions from the Dropbox support team. Since it then reverted to not opening Word/Excel, I’ve sent Dropbox Support a screen recording. Their rep says they will look into it.
iOS Clear Cache/Uninstall/Reinstall Instructions:
1) Clear the cache on your Dropbox app.
To clear your cache, please follow the steps listed below:
Navigate to the “Account” tab
Tap the gear icon in the upper-left corner of the screen
Scroll to the bottom of the screen
Select “Clear Cache” under "Privacy"
2) Uninstall the Dropbox App
3) Sign out from the App Store
4) Restart your device
5) Sign into the App Store
6) Download and Install Dropbox
7) Try to sign into your Dropbox account
J
No good - Dropbox is now refusing to acknowledge the Office app even right after a full reinstall. I can open my Dropbox files from inside the Office app, but not in Dropbox itself. Which is frustrating, because it means I can't use the "most recent" tab to quickly pick up where I left off.
I think I'm just going to have to wait for a bug fix. 🙁
- It’s not a huge problem for me; reinstalling Dropbox each time is just annoying. Having to press the screen a few more times tells me just how lazy I am lol
I’ll just wait for an update to fix it hopefully- Nancy
Dropbox Community Moderator
Hi everyone, hope you’re all doing well!
Just to make sure we’re all on the same page, can you please try using the unified app that Elixir mentions here, and let me know what happens?
Otherwise, feel free to send any relevant info, like the exact OS that you’re using and the app version of your Dropbox app, and we'll take it from there.
Thanks.
I am on iOS version 15.4.1, Dropbox version 276.2, and Microsoft Office version 2.60. I don't know if it's relevant, but I'm on Dropbox Basic and have a Microsoft 365 subscription.
Following the "full reinstall" instructions, I have tried opening word docs in Dropbox while my iPad has Microsoft Word, Microsoft Word and Microsoft Office, and just Microsoft office. (Up to date apps each time.) In all cases, I get the "install Word" screen that I shared a screenshot of in my initial post.
If I navigate to Dropbox in the Microsoft Office app and select a word doc it opens without issue, and saves back to Dropbox when I close the app. But sfaik I cannot use Dropbox features like "recent" and "starred" while accessing via other apps, which hampers my workflow.
- It has now reverted for me too. The reinstall only fixed it temporarily. I’ve emailed Support. As you say, it looks like it will need to be fixed from the top.
.I have the same problem
- Walter
Hi all - thank you all for your updates.
If anyone is still affected by this, please let us know here so we can reach out via email to investigate further.
Happy Monday!
