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Forum Discussion

LRBH's avatar
LRBH
Explorer | Level 4
4 years ago

iOS Dropbox app won’t acknowledge Microsoft Word app

I’m on Dropbox version 274.2 and Microsoft Word version 2.60. Today I started having an issue where trying to open a Word doc in my Dropbox app prompts me to install Word, despite the app being insta...
Mobile
Third Party Integrations
Elixir's avatar
Elixir
Star | Level 19
4 years ago

Can you please try installing Microsoft unified Office App https://aka.ms/OfficeAppiOS? Note that now Microsoft has a unified office app (along with individual Word, Excel, PowerPoint, and OneNote apps), which can be used to view/edit all supported office files. Then reinstall the Dropbox app as well.

mduck314's avatar
mduck314
New member | Level 2
4 years ago

Having the same issue after the last IOS update. I did all the above. Does not work. Keeps asking me to download Excel but it is already installed 😞

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Hi allenng, happy to see that your troubleshooting managed to resolve this! 

     

    Also, mduck314, can I ask the version of the OS and Dropbox app that you have installed to your device? Feel free to also send me a screenshot of the error message you see on your end when trying to preview the files. 

     

    Thanks a bunch! 

    • Kerry12's avatar
      Kerry12
      Explorer | Level 4
      4 years ago
      Megan, I just did an update as well and I think that’s when it started happening. I have an iPhone and I did the iOS update 15.4.1

      Why does Dropbox not have a phone number to contact anyone for support?
    • Kerry12's avatar
      Kerry12
      Explorer | Level 4
      4 years ago
      Also, I can open Microsoft and excel directly through their apps and get all of my documents there. But when I go through dropbox to open up excel or word, it asked me to install the app.
      • Walter's avatar
        Walter
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        4 years ago

        Hey Kerry12, sorry to jump in but, could you try the suggestion from this post and let me know if it worked for you?
         

    • mduck314's avatar
      mduck314
      New member | Level 2
      4 years ago
      Hi! This all happened after the last IOS update.
      OS version iPadOS 15.4.1
      Dropbox app version 276.2
      Before this past week, I would click the upload button and Dropbox on the spreadsheet and it would go to my Excel app and open it there for edits. Now the only way to get to it is to go to my Excel app go to Dropbox folders and go through manually each one till I find the one I need.
  • Kerry12's avatar
    Kerry12
    Explorer | Level 4
    4 years ago
    Same. Mine was after an update .

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