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LRBH's avatar
LRBH
Explorer | Level 4
3 years ago

iOS Dropbox app won’t acknowledge Microsoft Word app

I’m on Dropbox version 274.2 and Microsoft Word version 2.60. Today I started having an issue where trying to open a Word doc in my Dropbox app prompts me to install Word, despite the app being insta...
Mobile
Third Party Integrations
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi allenng, happy to see that your troubleshooting managed to resolve this! 

 

Also, mduck314, can I ask the version of the OS and Dropbox app that you have installed to your device? Feel free to also send me a screenshot of the error message you see on your end when trying to preview the files. 

 

Thanks a bunch! 

mduck314's avatar
mduck314
New member | Level 2
3 years ago
Hi! This all happened after the last IOS update.
OS version iPadOS 15.4.1
Dropbox app version 276.2
Before this past week, I would click the upload button and Dropbox on the spreadsheet and it would go to my Excel app and open it there for edits. Now the only way to get to it is to go to my Excel app go to Dropbox folders and go through manually each one till I find the one I need.

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