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Forum Discussion

FrankieT's avatar
FrankieT
Helpful | Level 5
7 years ago

iOS Files App Favorites Folder Disappear

On both my iPad and my iPhone, when I mark a folder from Dropbox or any other cloud service as a “Favorite”, it shows up in my favorite list in the Files app, but if I switch apps or close the files ...
Mobile
Third Party Integrations
f1rstmistake's avatar
f1rstmistake
New member | Level 2
7 years ago

Hi,

if if you try to follow what Frankie is telling, you should be able to understand the issue. It’s not syncing favorites, it happens on same device.

1. From iOS Files app, long tap on Dropbox folder and select Favorite. It should appear uneed Favorites on side pane.

2. Now force close Files app and restart Files app, the folder under Favorites is now gone.

This doesn’t happen if I favorite folder on Google Drive or iCloud. Only happen to Dropbox folder.

Please try not just to response, but spend time to understand the issue.

Best,

Joe

Lusil's avatar
Lusil
Icon for Dropbox Staff rankDropbox Staff
7 years ago
Hey there Joe, 
 
If you’re also having a similar experience, I’d recommend taking this discussion to email due to sensitive info that’ll be required to further investigate on the matter. In this case, I can contact you to the email address connected to your Forum profile. 
 
Let me know if you’d like to proceed as such and I’ll make sure to get back to you as soon as possible. Thank you in advance! :slight_smile:

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