Forum Discussion

FrankieT's avatar
FrankieT
Helpful | Level 5
7 years ago

iOS Files app favorites folder disappear

On both my iPad and my iPhone, when I mark a folder from Dropbox or any other cloud service as a “Favorite”, it shows up in my favorite list in the Files app, but if I switch apps or close the files ...
Mobile
Third Party Integrations
f1rstmistake's avatar
f1rstmistake
New member | Level 2
7 years ago

Hi,

if if you try to follow what Frankie is telling, you should be able to understand the issue. It’s not syncing favorites, it happens on same device.

1. From iOS Files app, long tap on Dropbox folder and select Favorite. It should appear uneed Favorites on side pane.

2. Now force close Files app and restart Files app, the folder under Favorites is now gone.

This doesn’t happen if I favorite folder on Google Drive or iCloud. Only happen to Dropbox folder.

Please try not just to response, but spend time to understand the issue.

Best,

Joe

Lusil's avatar
Lusil
Icon for Dropbox Staff rankDropbox Staff
7 years ago
Hey there Joe, 
 
If you’re also having a similar experience, I’d recommend taking this discussion to email due to sensitive info that’ll be required to further investigate on the matter. In this case, I can contact you to the email address connected to your Forum profile. 
 
Let me know if you’d like to proceed as such and I’ll make sure to get back to you as soon as possible. Thank you in advance! :slight_smile:
  • f1rstmistake's avatar
    f1rstmistake
    New member | Level 2
    7 years ago
    Hi Lusil, yes please. Thank you.
    • Lusil's avatar
      Lusil
      Icon for Dropbox Staff rankDropbox Staff
      7 years ago
      No problem, f1rstmistake! 
       
      I’ve sent you an email to the email address associated with your Forum profile, so please check your inbox for my latest message and we’ll take it from there. 
       
      Cheers! 
  • Pietro Fantoni's avatar
    Pietro Fantoni
    Explorer | Level 4
    6 years ago

    I am experiencing the same issue explained above...

    • Lusil's avatar
      Lusil
      Icon for Dropbox Staff rankDropbox Staff
      6 years ago

      Hey everyone, thanks for your ongoing reports, and I'm sorry to hear that you're still having trouble with this. 

       

      In order to ensure troubleshooting and to investigate accordingly, could you submit a ticket to our Support team from this link?

       

      If you have any trouble creating a ticket, don't hesitate to get back to us here and we'd be more than happy to send you one. 

       

      Thanks again!

      • Jamesore's avatar
        Jamesore
        Helpful | Level 6
        6 years ago

        I'm Having the same issue as well. In addition the dropbox syncing on ipad seems to require the app to be maximized with the syncing page open for it to complete larger syncing jobs. Reading through this thread shows me that dropbox don't seem to be able to fix their problems and I am already starting to transition to other cloud systems bit by bit. It's incredibly infuriating seeing the same support message copy pasted here too. Ive spent years with dropbox but they seem to be dropping the ball on multiple issues and its looking like time to think about moving to the competition 

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