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Forum Discussion

FrankieT's avatar
FrankieT
Helpful | Level 5
7 years ago

iOS Files App Favorites Folder Disappear

On both my iPad and my iPhone, when I mark a folder from Dropbox or any other cloud service as a “Favorite”, it shows up in my favorite list in the Files app, but if I switch apps or close the files ...
Mobile
Third Party Integrations
Lusil's avatar
Lusil
Icon for Dropbox Staff rankDropbox Staff
7 years ago

Hi FrankieT!

Could you please clarify if you're referring to starring files by any chance? Are you seeing any errors before or after they disappear? A screenshot (excluding personal info) of the behavior you're experiencing would also be very helpful so as to have a better understanding of your concern. 

Thanks in advance!

FrankieT's avatar
FrankieT
Helpful | Level 5
7 years ago

I actually have a screen recording from my phone which shows the exact problem.  But to re-clarify.  When I find a folder that I would like to put into the favorites list, I mark it as a favorite and it appears in the list.  If i get out of the files app and go anywhere else, when I get back in, it is no longer shown in the favorites list.

  • Lusil's avatar
    Lusil
    Icon for Dropbox Staff rankDropbox Staff
    7 years ago
    Hey FrankieT, I’ve sent you an email to the email address that’s under your Forum profile so as to look into this matter together. Please check your inbox for my latest message. 
     
    Thanks! 
    • Jpasotto's avatar
      Jpasotto
      Explorer | Level 3
      7 years ago

      Hi,

      I am exactly experiencing the same problem.

      For months I’ve been marking as favorites mainly box.com and OneDrive folders, which were persistent in the IOS files app. Now that I’m more focused on my personal dropbox folder, I found that I can’t store any frequently used folder in the favourites.

      Please let me know if there is a solution on the cases reported above.

      Jan

    • sjm88's avatar
      sjm88
      Helpful | Level 6
      7 years ago

      I have this exact same issue—and it’s been an issue for *years*. It has never been fixed. I am honestly considering moving to a new cloud provider it is *that* frustrating...

      • Lusil's avatar
        Lusil
        Icon for Dropbox Staff rankDropbox Staff
        7 years ago
        Hey sjm88!
         
        Could you please provide some additional info as per the behavior that you’re experiencing? Are folders only from your Dropbox account marked in the Files app disappearing? Are you getting any errors? Have you also tried what Jpasotto mentions in their post above?
         
        Thanks in advance!
    • Chfilm's avatar
      Chfilm
      Helpful | Level 5
      7 years ago

      Im having the same issue!

      • Lusil's avatar
        Lusil
        Icon for Dropbox Staff rankDropbox Staff
        7 years ago
        Hi there Chfilm, sorry to hear that. 
         
        Could you please try the following and let me know what you find?
        1. Open the Files app.
        2. Tap Locations > Edit.
        3. Turn Dropbox off. 
        4. Restart your device. 
        5. Once your iPad is back to the Home screen, turn Dropbox back on in the Files app.
        In the meantime, could you also let me know if you were able to get in touch with our Support team so as to have a more in-depth look on this? 
         
        Thanks in advance!
  • Archtool's avatar
    Archtool
    Explorer | Level 4
    7 years ago

    Me too!

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