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Forum Discussion

Helpful | Level 5

7 years ago

iOS Files App Favorites Folder Disappear

On both my iPad and my iPhone, when I mark a folder from Dropbox or any other cloud service as a “Favorite”, it shows up in my favorite list in the Files app, but if I switch apps or close the files ...

Third Party Integrations

Helpful | Level 5

7 years ago

I actually have a screen recording from my phone which shows the exact problem. But to re-clarify. When I find a folder that I would like to put into the favorites list, I mark it as a favorite and it appears in the list. If i get out of the files app and go anywhere else, when I get back in, it is no longer shown in the favorites list.

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Dropbox Staff

7 years ago

Hey FrankieT, I’ve sent you an email to the email address that’s under your Forum profile so as to look into this matter together. Please check your inbox for my latest message.

Thanks!

Jpasotto
Explorer | Level 3
7 years ago
Hi,
I am exactly experiencing the same problem.
For months I’ve been marking as favorites mainly box.com and OneDrive folders, which were persistent in the IOS files app. Now that I’m more focused on my personal dropbox folder, I found that I can’t store any frequently used folder in the favourites.
Please let me know if there is a solution on the cases reported above.
Jan
sjm88
Helpful | Level 6
7 years ago
I have this exact same issue—and it’s been an issue for *years*. It has never been fixed. I am honestly considering moving to a new cloud provider it is *that* frustrating...
- Lusil
  Dropbox Staff
  7 years ago
  Hey sjm88!
  
  Could you please provide some additional info as per the behavior that you’re experiencing? Are folders only from your Dropbox account marked in the Files app disappearing? Are you getting any errors? Have you also tried what Jpasotto mentions in their post above?
  
  Thanks in advance!
  - sjm88
    Helpful | Level 6
    7 years ago
    It is exactly the reported issue. Dropbox, and only dropbox, is incapable of retaining “favourited” folders in the iOS Files app. Any folder that is favourited will at some point subsequently disappear, often before my very eyes.
    I have tried the suggested “fix”—entirely removing Dropbox from the app, re-adding it and then trying again. This sometimes works, for a limited time. I just tried it five minutes ago and it did not.
    Can you confirm you actually understand the issue that has now been reported, clearly and succintly, multiple times? I am so sick of this, it makes working with dropbox on the iPad manifestly harder than almost any other cloud service.
    Is there a fix!?
Chfilm
Helpful | Level 5
7 years ago
Im having the same issue!
- Lusil
  Dropbox Staff
  7 years ago
  Hi there Chfilm, sorry to hear that.
  
  Could you please try the following and let me know what you find?
  
  Open the Files app.
  
  Tap Locations > Edit.
  
  Turn Dropbox off.
  
  Restart your device.
  
  Once your iPad is back to the Home screen, turn Dropbox back on in the Files app.
  
  In the meantime, could you also let me know if you were able to get in touch with our Support team so as to have a more in-depth look on this?
  
  Thanks in advance!
  - sjm88
    Helpful | Level 6
    7 years ago
    I have done this countless times. It works for a while (between five minutes and a few hours) before going right back. It is ONLY Dropbox that does this. It needed a fix years ago—I’ve mostly just loved to OneDrive now for managing files on iOS. No such issues.
Gigglegunner
New member | Level 2
7 years ago
I’ve got the same issue. Was there a workaround this?
Tjeerd Paul J.
Helpful | Level 6
6 years ago
You dont need any personal info to reproduce this issue.
Just read and repeat.
Open files app.
Open dropbox
Drag dropbox folder to the favorites list
Close Files App
Open Files app.
Favorite folder is gone.
If you dont take the trouble to reproduce a basic issue which is consistent then dont reply with useless comments and call yourself support.
The issue is still present and not fixed.
- 0umar
  Helpful | Level 6
  6 years ago
  I also have the same issue with tags on Dropbox folders
  - webminx
    Helpful | Level 6
    6 years ago
    I'm having this issue as well. I'm a paying client and it's been over a year since this post started. What is happening?

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