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Forum Discussion

FrankieT's avatar
FrankieT
Helpful | Level 5
7 years ago

iOS Files App Favorites Folder Disappear

On both my iPad and my iPhone, when I mark a folder from Dropbox or any other cloud service as a “Favorite”, it shows up in my favorite list in the Files app, but if I switch apps or close the files ...
Mobile
Third Party Integrations
Lusil's avatar
Lusil
Icon for Dropbox Staff rankDropbox Staff
7 years ago
Hey FrankieT, I’ve sent you an email to the email address that’s under your Forum profile so as to look into this matter together. Please check your inbox for my latest message. 
 
Thanks! 
Jpasotto's avatar
Jpasotto
Explorer | Level 3
7 years ago

Hi,

I am exactly experiencing the same problem.

For months I’ve been marking as favorites mainly box.com and OneDrive folders, which were persistent in the IOS files app. Now that I’m more focused on my personal dropbox folder, I found that I can’t store any frequently used folder in the favourites.

Please let me know if there is a solution on the cases reported above.

Jan

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