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Chris956's avatar
Chris956
Explorer | Level 3
3 years ago

IPad App - Offline Excel files won’t open without internet connection

Hi there, when I click an offline excel (or any MS file) in the iPad Dropbox app, I get an error saying ‘Can’t open Excel’ and that I can view the preview of the file but not open/edit it. Is there...
Microsoft
Microsoft Office
Mobile
Tablet
Third Party Integrations
Chris956's avatar
Chris956
Explorer | Level 3
3 years ago

Hi there. 

IOS 16.4.1

Dropbox is 332.2

Excel 2.73

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Could you try offlining a file first to see if it then opens in the Excel app when you go to edit it?

  • Chris956's avatar
    Chris956
    Explorer | Level 3
    3 years ago

    Ok, so I created a new test Excel file

    Opened DropBox

    It was already marked with a green tick

    Opened Excel, clicked on it and got the No Network Connection error..

    • Jay's avatar
      Jay
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      If the file is opening normally on the Dropbox app, but not the Excel app, it could indicate that Excel isn't trying to download the file for some reason.

       

      Do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains?

      • Chris956's avatar
        Chris956
        Explorer | Level 3
        3 years ago

        Hi, thanks for your help btw!

        It won't open in either dropbox or Excel if the iPad is not connected to Wifi. I get this:

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