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Chris956's avatar
Chris956
Explorer | Level 3
3 years ago

IPad App - Offline Excel files won’t open without internet connection

Hi there, when I click an offline excel (or any MS file) in the iPad Dropbox app, I get an error saying ‘Can’t open Excel’ and that I can view the preview of the file but not open/edit it. Is there...
Microsoft
Microsoft Office
Mobile
Tablet
Third Party Integrations
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

If the file is opening normally on the Dropbox app, but not the Excel app, it could indicate that Excel isn't trying to download the file for some reason.

 

Do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains?

Chris956's avatar
Chris956
Explorer | Level 3
3 years ago

Hi, thanks for your help btw!

It won't open in either dropbox or Excel if the iPad is not connected to Wifi. I get this:

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Could you attach a screenshot of the error you're getting in the Dropbox app when you're not connected to WiFi and you're trying to preview (not edit) the offlined file?

    • Chris956's avatar
      Chris956
      Explorer | Level 3
      3 years ago

      This is the error message I get:

       

    • Chris956's avatar
      Chris956
      Explorer | Level 3
      3 years ago

      This may help more:

       

       

       

      • Jay's avatar
        Jay
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Could you try these steps, namely opening the file in Excel when there is a WiFi connection first?

         

        Afterwards, when you go offline, you should be able to edit the file.

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