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Forum Discussion
It takes a while to open my files in Photoshop lately
Since the latest update on dropbox I'm struggling to open my artwork on photoshop. It takes forever to open - sometimes up to 5 minutes or more. Why is this happening?
Nancy
Dropbox Community Moderator
Dropbox Community ModeratorThanks for the details!
Can you share with me the app version that the Dropbox app is running on both your iOS devices?
Did you also have any kind of update on your computer, before this issue occurred?
Yes, I did have a photoshop upgrade which but I deleted that photoshop app and reloaded the older version and it still continued to do that.
Where do I find the dropbox version details for my Mac? My cell and iPad have the latest Version 318,2, which I imagine my computer does too as they are all linked?
- Megan
Hi NATACIAP, the version on the iPad and mobile is usually a bit different.
You can see the version of your desktop app, if you locate your Dropbox icon on the menu bar, next to your WiFi and hover your mouse there.
Also, out of curiosity: if you close your Dropbox app locally on the device, and try to open a file in Photoshop, does the behavior remain the same, or do the files open faster?
Dropbox encrypts and decrypts files when it moves them. We had the same problem here at work. Some machines experienced this lag, others didn't.
Solved the issue by enabling AES-NI on the motherboard of effected machines on INTEL platform. AES-NI is built-in to your INTEL processor and in our case was switched OFF as default. AES-NI is an instruction set in the CPU. super fast encryption and decryption enabled.Hope this helps you too.
