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NATACIAP's avatar
NATACIAP
Explorer | Level 3
3 years ago

It takes a while to open my files in Photoshop lately

Since the latest update on dropbox I'm struggling to open my artwork on photoshop.  It takes forever to open - sometimes up to 5 minutes or more.  Why is this happening?  
desktop
Third Party Integrations
NATACIAP's avatar
NATACIAP
Explorer | Level 3
3 years ago

Yes, I did have a photoshop upgrade which but I deleted that photoshop app and reloaded the older version and it still continued to do that.

Where do I find the dropbox version details for my Mac? My cell and iPad have the latest Version 318,2, which I imagine my computer does too as they are all linked? 

 

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi NATACIAP, the version on the iPad and mobile is usually a bit different.

 

You can see the version of your desktop app, if you locate your Dropbox icon on the menu bar, next to your WiFi and hover your mouse there.

 

Also, out of curiosity: if you close your Dropbox app locally on the device, and try to open a file in Photoshop, does the behavior remain the same, or do the files open faster? 

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