Our Community is in read-only mode until April 8th, learn more here. You can still search existing threads or get help via Dropbox Support, the Dropbox Help Center, or Learn.
Forum Discussion
NATACIAP
3 years agoExplorer | Level 3
It takes a while to open my files in Photoshop lately
Since the latest update on dropbox I'm struggling to open my artwork on photoshop. It takes forever to open - sometimes up to 5 minutes or more. Why is this happening?
NATACIAP
3 years agoExplorer | Level 3
Yes, I did have a photoshop upgrade which but I deleted that photoshop app and reloaded the older version and it still continued to do that.
Where do I find the dropbox version details for my Mac? My cell and iPad have the latest Version 318,2, which I imagine my computer does too as they are all linked?
henryGarrou55
10 months agoNew member | Level 2
Dropbox encrypts and decrypts files when it moves them. We had the same problem here at work. Some machines experienced this lag, others didn't.
Solved the issue by enabling AES-NI on the motherboard of effected machines on INTEL platform. AES-NI is built-in to your INTEL processor and in our case was switched OFF as default. AES-NI is an instruction set in the CPU. super fast encryption and decryption enabled.
Hope this helps you too.
About Integrations
Get help with third-party integrations from the Dropbox Community.
The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!