Forum Discussion

diannermp23's avatar
diannermp23
Explorer | Level 3
3 years ago

Missing signatures but it says the signers already signed

Some signatures are missing whenever we receive files from clients and it says they already signed all of the signature box.

8 Replies

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  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey diannermp23, thanks for bringing this to our attention.

     

    Is that what you see when checking the document through a different browser or a private browsing window?

     

    Let me know and we'll go from there.

    • diannermp23's avatar
      diannermp23
      Explorer | Level 3
      3 years ago

      It's what I see in the preview, the same browser the we use even before this started happening. Some files are good but some files have missing signatures. So we needed to resend it again for signatures. It's a little bit inconvenient for us and to our clients. Even when I download it, its the same thing. Some signatures are missing. I think it started a week ago.

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