Forum Discussion

diannermp23's avatar
diannermp23
Explorer | Level 3
3 years ago

Missing signatures but it says the signers already signed

Some signatures are missing whenever we receive files from clients and it says they already signed all of the signature box.
diannermp23's avatar
diannermp23
Explorer | Level 3
3 years ago

It's what I see in the preview, the same browser the we use even before this started happening. Some files are good but some files have missing signatures. So we needed to resend it again for signatures. It's a little bit inconvenient for us and to our clients. Even when I download it, its the same thing. Some signatures are missing. I think it started a week ago.

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Thanks for the update here, diannermp23.

 

I would suggest reaching out to our Dropbox Sign team directly, so they can assist you further on this.

 

Once you have a ticket number, please do send it along here as well.

 

Thanks!

  • diannermp23's avatar
    diannermp23
    Explorer | Level 3
    3 years ago

    Helllo Hannah,

     

    We have submitted some few requests. I'm not sure where to find the ticket number that you mentioned.

     

    Thank you

    • Hannah's avatar
      Hannah
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Once you reach out to the support team, an automated email should reach your email address, along with a ticket number.

       

      Are you able to find that in the email of the account you used to reach out to support?

      • diannermp23's avatar
        diannermp23
        Explorer | Level 3
        3 years ago

        Hello Hannah.

         

        Unfortunately the we can't login to the email that we used to send the tickets previously but we sent a new ticket just now, Ticket No. 22884290.

        Thank you.

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