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Scott H.'s avatar
Scott H.
Collaborator | Level 9
7 years ago

"Open in Finder" and "Open in Word" not showing in Safari OSX for Mac

Hey folks, When viewing dropbox files from the Safari browser (Safari v 13.0) I can no longer see the "Show in Finder" or 'Open in Word" / "Open in Adobe Acrobat" options for files.  I also have ...
desktop
Third Party Integrations
eyeforty's avatar
eyeforty
New member | Level 2
4 years ago

Also interested in this. Using Safari v15.5. The show in finder option is appearing in chrome but not Safari.

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Hey eyeforty, thanks for the nudge here. 

 

Do you perhaps see a 'Dropbox' option with a Dropbox icon next to it in these options in Safari? 

 

If so, can you please click on that, to see if that works?

  • eyeforty's avatar
    eyeforty
    New member | Level 2
    4 years ago

    Thanks for the quick reply Hannah. Here's a screenshot of what I'm seeing. Am I missing something?

    • Hannah's avatar
      Hannah
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      4 years ago

      Thanks for the screenshot, eyeforty!

       

      Hmm, can you confirm that the Dropbox application is running on your computer, and that the website is signed into the same Dropbox account?

       

      If so, can you please clear Safari's cache, to see if that makes a difference?

      • steveohm33's avatar
        steveohm33
        Helpful | Level 5
        3 years ago

        I'm also having this problem - no "Open in finder" option in safari, only chrome. Latest safari, Ventura 13.3.1, enterprise dropbox account. Synced directories in our dropbox folder. Private window, no change.

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