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Re: 'Can not upload the file' error when attaching from Dropbox to Gmail on Android
Suddenly I cannot attached Dropbox files to my emails. I create the email from Gmail, click the paperclips and choose my file from dropbox. It seems to attach and then disappears and says "Couldn't attach file". Same thing happen from my android phone or my desktop computer. I can share the file from within Dropbox to gmail however
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- Same thing happens to me now. Any updates on the possible solution?
- Hannah
Dropbox Community Moderator
Hey VickiBurbank and c4l1n, sorry to see you're having this issue.
Have you tried uninstalling and reinstalling both the Gmail and Dropbox apps, to see if that helps?
Keep me posted.
- I did that. But in no avail.
- I have this issue only on android app on mobile phone.
- I have the same problem, and a lot of other people and Dropbox knows that. They should wix this problem immediately
- Still having this problem. Is there anybody there who can help us?
Dropbox?? Complete silence!! No solution in sight from dropbox??
- Nothing. I've been exchanging mails with suport, but so far just basic questions concerning everything we have already tried.
- They gave same answers to me as well. I hope they will show up with some answers?
Dropbox?? - Hi Vicci,
I'm having g the same issue. Were you able to find a solution?
Thank you
Warren King - Hi Warren, I'm just attaching them differently now. Got the suggestion from someone else here. From your email, click on the paperclip/attach, next screen click on stacked hamburger on the top left, then don't choose dropvox from the options but instead click on the plus sign to the right of the Dropbox icon, click on the file you want and then the upper right check mark. It attaches no problem every time.
- Hello Vicki,
Thank you
That worked great.
Warren - Did you find your answer? I have a work around
- Hi Kathymc4,
I did find a way to make it work.
But please share
Warren - I just realized that it's the same way that Vicki did it.
Exactly right! This problem first dropped up in the spring and after a couple of frustrating months reinstalling Dropbox and the Gmail app on my Android phone it seem to go away shortly. But now in the fall of 23 it has reappeared and I can't imagine why. For those of us with a 10-year history using Dropbox and thousands of files the prospect of changing to Google Drive is becoming a very real possibility. Dropbox please get your act together!
Yes Hannah we have tried reinstalling both the Dropbox app and the Gmail app on our Android phones. Last spring somehow magically the problem went away after weeks of frustration. But now in the fall it has reappeared. After a decade of using Dropbox with tens of thousands of files, I'm considering switching to Google Drive where the attachment with the paper clip work seamlessly. By the way, as I'm sure you've heard when we start with the Dropbox app on our Android phones and choose share, it attaches to Gmail with no problem. It's only when we start with the Gmail, which of course is the normal place you start, and try to attach with the paper clip from Dropbox on our phones that it fails to attach. So far the cumbersome work around has been to ask Dropbox to save the file on our phone and then attach it manually from the phone. This is simply unacceptable as our phones will fill up with large files very quickly. Please please please do something about this!
Beware Vicky that your phone doesn't clog up because I suspect what's happening you are downloading the file from Dropbox to your phone and then attaching. This is a different process.
