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pelos's avatar
pelos
Explorer | Level 4
3 years ago

Re: 'Can not upload the file' error when attaching from Dropbox to Gmail on Android

got a new phone with android 12 few days ago. and now i cant attach files directly  from gmail.

before i click the paperclip,  i get the sidebar with all the locations that i could attach,  select dropbox, and will take me to the latest folder that i used on dropbox,  click the file and vuala.

 

now doing that i get the error:

 


"couldn't attach file"   but no other reason no additional information nothing...

 

 

i found out

if i click on the "Dropbox" text yellow circle and select the file;  i get the error message on the Gmail email,

 

but if i use the button on the right with the green circle i have to march down all the folders down to the file i want and is very lame... but does download the file and attach it properly.

 

 

why is this?   i don't want to navigate all my folder on Dropbox every time i want to attach a file,   

this doesn't happen on my old Motorola x4 with android 8(or 9)

any one have  a similar issue?

7 Replies

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  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi pelos, I've merged you to this thread to keep similar queries together. This post indicates that we are currently investigating this matter in more detail.

  • T S.10's avatar
    T S.10
    New member | Level 2
    3 years ago

    Hi,

    But this has been an ongoing problem for months ... still investigating?????

    Theresa

  • pelos's avatar
    pelos
    Explorer | Level 4
    3 years ago

    to jay

     

    Hi @pelos, I've merged you to this thread to keep similar queries together. This post indicates that we are currently investigating this matter in more detail.

    so it means might be a bug?  

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Currently, we've received reports about this behavior, so our team are looking into it in more detail on our end.

  • Uwt's avatar
    Uwt
    Helpful | Level 6
    3 years ago

    I think I have a clue for you. I was only able to attach a file in gmail from the same email my dropbox is under, but not any of my other emails. I used to be able to attach from dropbox using any of my gmail accounts. (My dropbox is under a non-gmail email.)

  • pelos's avatar
    pelos
    Explorer | Level 4
    3 years ago

    before didn't matter in my old phone Motorola x4

     

    i could have my dropbox app  logged with account#1

     

    then go to yahoo email. or any gmails account and  send an email from account#2  or account#3   

    click attach>dropbox and will point at my last dropbox folder,  select the file  and vualla  was attached

     

  • DrVJMJ's avatar
    DrVJMJ
    Collaborator | Level 9
    3 years ago

    Exactly!  The arrow workaround is fine and better than the other options but not better than the original more elegant solution!

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