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dragonpain's avatar
dragonpain
New member | Level 2
2 years ago

Re: Connection with Epson Printer just randomly stopped

We have successfully used Epson Scan to Cloud to Dropbox folders for 2 years with 3 Epson printers.  No more.  I read and tried all the "fixes" with no long-term success. The best solution for me so far is to create a new folder in Dropbox and a new scan-to-cloud operation in Epson Connect, then set it up on each printer individually. It functions 50% of the time.  Upon failure, I got an email from Epson:  "Your scan data was received but not transferred to Dropbox." 

CAUSE:
An error occurred during communication between Epson Connect and Dropbox.

SOLUTION:
Try your scan again later. If it still fails, contact Dropbox support or Epson.

I contacted both:  Epson is a bot with the exact same response.  Dropbox started with a bot but then got a real person.  The answer:  This is from an outside app that we have no control over.   NOT SOLVE

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  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    2 years ago

    Epson seemed to resolve this quite quickly (Brother, however, is a different matter), however Dropbox bot is right. It is not a Dropbox fault, it is an Epson one. 

     

    Try updating the software on your devices, the issue is that its out of date and using old API keys. 

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