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Re: SharePoint Online migration Dropbox error
Hi,
I am the IT admin for a 5 person organization and we are facing the same issue. First I tried connecting the dropbox personal account that was being shared, and Dropbox seemingly wouldn't allow the connection because it was a personal account. Then I tried upgrading to a Dropbox Professional account, and now SharePoint is saying that we are already connected, with no option to "break" the connection and retry. This leads us to the /team/admin/settings/team_apps link, which as mentioned previously is broken.
Either dropbox needs to allow us to break this connection, or Microsoft needs to fix this broken migration. Either way, it's a terrible user experience.
3 Replies
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Hi jpatrycedesign ,
I have contacted both Dropbox and Microsoft support, so far no help is given. Hope this gets resolved soon.
Yours sincerely,
SMOOllo, I'm haveing the same issue. I can't disconnect my Dropbox (because Dropbox Business is not active and teams does not exist). I have already opened a ticket (20085735) but no solution has been found. Can you help me? Thanks
This issue was actually resolved by Microsoft, they escalated internally and they managed to remove my tenant's connection and I was able to reconnect. Not sure if Dropbox is able to do the same, but please reach out to your Microsoft support and good luck on this!
Yours sincerely,
SMOO
