Forum Discussion

Fileslover's avatar
Fileslover
New member | Level 2
6 years ago

Re: Why are my Dropbox folders not showing in the iOS Files app on my iPhone?

My Dropbox icon on files app not only disappeared all of a sudden, but could not find on editing.

2 Replies

Replies have been turned off for this discussion
  • Daphne's avatar
    Daphne
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    6 years ago

    Hey Fileslover, I hope you're well today!

    If you're not seeing the option to enable Dropbox within the Files app, can you send me a screenshot of the options you do see when you tap "Edit" when you're in the Files app "Locations" menu?

    Also, which version of the Dropbox mobile app do you have installed?

    Keep me posted!

  • egsu18's avatar
    egsu18
    Explorer | Level 4
    5 years ago

    Since a couple of weeks ago, my Dropbox files are not accessible from the Files app on my iPad pro. I have checked the settings, reinstalled the Dropbox app etc but with no success. Works fine in on my iPhone 11. 

    I can see that others have had this problem and I really would like this to be solved. And please don'r say we should talk to Apple instead, because when you ask them they say it's Dropbox we should contact. as always you get stucked between developers.

    Have a great day //Eva Gustafsson

About Integrations

Get help with third-party integrations from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!