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9798's avatar
9798
New member | Level 2
7 years ago
Solved

Why are my Dropbox folders not showing in the iOS Files app on my iPhone?

iphone 6 latest ios  in dropbox ios app (and on Mac Desktop), both my DB accounts show up. In mail, go to "attach file" and no DB accounts show up in Locations. In ios Files,  no DB accounts s...
Mobile
Setting up the apps
Third Party Integrations
  • Jay's avatar
    Jay
    7 years ago
    Hi there, in the iOS Files app, could you try tapping the ‘Edit’ button on the top right and see if the Dropbox locations are there, but deselected.
     
    If so, try enabling them, tap ‘Done’ and see if this works for you now.
     
    Keep me posted with any updates.
Fileslover's avatar
Fileslover
New member | Level 2
6 years ago

My Dropbox icon on files app not only disappeared all of a sudden, but could not find on editing.

Daphne's avatar
Daphne
Icon for Dropbox Community Moderator rankDropbox Community Moderator
6 years ago

Hey Fileslover, I hope you're well today!

If you're not seeing the option to enable Dropbox within the Files app, can you send me a screenshot of the options you do see when you tap "Edit" when you're in the Files app "Locations" menu?

Also, which version of the Dropbox mobile app do you have installed?

Keep me posted!

  • egsu18's avatar
    egsu18
    Explorer | Level 4
    6 years ago

    Since a couple of weeks ago, my Dropbox files are not accessible from the Files app on my iPad pro. I have checked the settings, reinstalled the Dropbox app etc but with no success. Works fine in on my iPhone 11. 

    I can see that others have had this problem and I really would like this to be solved. And please don'r say we should talk to Apple instead, because when you ask them they say it's Dropbox we should contact. as always you get stucked between developers.

    Have a great day //Eva Gustafsson

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