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Jled81's avatar
Jled81
Explorer | Level 3
1 year ago

Restoring my computer from a Dropbox Backup is slow

Hard drive crashed, attempting to restore to new one Nothing seems to be happening  
Dropbox Backup
Jled81's avatar
Jled81
Explorer | Level 3
1 year ago

No progress, even after long chat session, other than 2 folders I was able to download myself previously. Trying to download backup. 

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
1 year ago

Hmm, I see. Since you’re already in touch with our support team, I’d suggest continuing with them directly, as they have account visibility that we don’t here on the forum. 

 

I’ve located your ticket in our system and also left an internal note for them to see. They should reply to you as soon as possible.

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