Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

AGallo's avatar
AGallo
Helpful | Level 5
4 years ago
Solved

Unable to add comments to Google Docs

While working on Google Doc files that I created within Dropbox, I am unable to successfully utilize the "add comments" feature. I am able to insert a comment and type information into the comment bo...
Error Messages
Google
Third Party Integrations
  • Emmet's avatar
    Emmet
    4 years ago

    Hello everyone, 

     

    Thank you for your patience. We are happy to say that this issue appears to have been resolved. If you have any other issues, please feel free to reach out to our support team, or open a new thread in the community. 

Ranman's avatar
Ranman
Explorer | Level 4
4 years ago

We've been looking to consolidate our applications therefore this integration seemed like a perfect way to eliminate having to juggle assets between two places.

Unfortunately, we ran into the same exact issue. Seems like a completely pointless integration without one of the most important functions of Google Docs. 

And God forbid you to reach out to their support team about it. I've had more intellectual conversations with rocks!!!

  • Ranman's avatar
    Ranman
    Explorer | Level 4
    4 years ago

    Hi Megan. Yes I am using the same email address for both. In fact, you cannot even create a Google Doc in Dropbox unless the emails are the same.

    • AGallo's avatar
      AGallo
      Helpful | Level 5
      4 years ago

      Hi Megan,

       

      Yes, the email address associated with your Dropbox account is the same as the email address used for your Google account.

       

      Additional update: this same issue is now occurring with other files. Initially, it seemed to be isolated to Google Doc files that I created within a certain folder. However, now this issue is affecting other Google Docs that I created within Dropbox. 

      • logodsz's avatar
        logodsz
        New member | Level 2
        4 years ago

        Just went through the same issue right now.

About Integrations

Find solutions to issues with third-party integrations from the Dropbox Community. Share advice and help members with their integration questions.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!