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Dj-JM's avatar
Dj-JM
New member | Level 1
2 years ago

Unable to Save 2D Drawings using the Dropbox desktop app

Hello, I work for a company that uses Dropbox for our file storage. About a month or two ago our team began encountering problems saving 2D drawings (.dwg) to Dropbox. This only occurs when attem...
desktop
Error Messages
sync
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Thanks for that, Dj-JM.

Can you also let us know the exact error you're getting?

A screenshot would be much appreciated, if you can send one.

Dj-JM's avatar
Dj-JM
New member | Level 1
2 years ago

Here is a screenshot of the error.

 

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey Dj-JM! I can see in our system that you’ve logged a ticket with our support team already and it’s currently being handled by our advanced team. 

    Please keep an eye out for any updates from our team there, as they’ll reply to you in the same email thread.

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