Your workflow is unique 👨‍💻 -  tell us how you use Dropbox here.

Forum Discussion

LampAppSupport's avatar
LampAppSupport
New member | Level 2
1 month ago

User unable to access Dropbox files when using InDesign.

Question or Issue We are experiencing a problem where a user is unable to access a Dropbox file through Adobe InDesign. The project folder contains two directories — one with the content files and ...
Third Party Integrations
LampAppSupport's avatar
LampAppSupport
New member | Level 2
1 month ago

Hi Team,

Below are the information provided:

DropBox version - Dropbox 238.4.6075 
OS version - Windows 11
Sync status - green

Dropbox folder, it's just inside the Dropbox app that gets downloaded to the Desktop, it's next to the "This PC" section in my File Explorer.

Please find the attached Screenshot.

It has been mentioned that the user is facing this issue with inCopy after the OS updated in October.

Please investigate and help confirm if this is not an issue with DropBox application.

 

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    1 month ago

    Hey LampAppSupport​, thanks for the info! 

    Circling back to two important details here. Can you follow these steps and let me know where the Dropbox folder is located in the device for the user facing the problem?  

    Also, when you open the Dropbox folder and locate these InDesign files, what icons does the user see next to them, if any? 

    Lastly, if you quit the Dropbox desktop app, and try to open the project in InDesign while our app is closed, do you still notice the same behavior? 

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    1 month ago

    Hey LampAppSupport!

    Hope things are going smoothly! Just wanted to check if you still need a hand. If all's well, feel free to share what did the trick.

About Integrations

Get help with third-party integrations from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!