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Forum Discussion

LampAppSupport's avatar
LampAppSupport
New member | Level 2
1 month ago

User unable to access Dropbox files when using InDesign.

Question or Issue We are experiencing a problem where a user is unable to access a Dropbox file through Adobe InDesign. The project folder contains two directories — one with the content files and ...
Third Party Integrations
JoKa-23's avatar
JoKa-23
Explorer | Level 4
8 days ago

hello,
i have similar issues. also windows 11 
dropbox 240.4.8493
indesign 21.2

indesign says the file is damaged.
openning the file outside of my dropbox everything works fine

 

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    8 days ago

    Hi JoKa-23! Can you send me one more screenshot showing the syncing status/syncing icon next to the file in question? I’d like to double check whether it’s online-only, or available offline.

    Other than that, I'd also like you to quit the Dropbox app and let me know if the issue persists then, as well.

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