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Forum Discussion

LampAppSupport's avatar
LampAppSupport
New member | Level 2
1 month ago

User unable to access Dropbox files when using InDesign.

Question or Issue We are experiencing a problem where a user is unable to access a Dropbox file through Adobe InDesign. The project folder contains two directories — one with the content files and ...
Third Party Integrations
JoKa-23's avatar
JoKa-23
Explorer | Level 4
8 days ago

hello,
here some more screenshots

 

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    8 days ago

    Thanks for the visual! So, it looks like you’re seeing this syncing icon. 

    Can you right-click on your file next and select the “make available offline" option, if you can see it? If you only see an option to “make it online-only” instead, please select that one and then follow the same steps to make the file available offline again. 

    Are you able to open it after that?

    • JoKa-23's avatar
      JoKa-23
      Explorer | Level 4
      7 days ago

      the file which dropbox wants to sync is a temporally file from indesign and the problem is not opening the file, the problem is saving the file which seems not possible because dropbox tries to snyc the file. when you open a .indd file indesign allways genrates a temp file with file extension .idlk

      • Nancy's avatar
        Nancy
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        7 days ago

        In this case, one option is to temporarily pause the syncing of the Dropbox app, make your edits, and then resume once you’re done updating your files.

        Another workaround is to try “pattern-based ignoring (globbing)” instead, so that you can prevent specific types of files from being synced to your Dropbox app.

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