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msacks's avatar
msacks
Explorer | Level 4
2 years ago

Weird transparency issue when using Dropbox Replay with an Apple ProRes video file

When uploading a ProRes MOV with graphics to Dropbox Replay, we see a weird transparency grid during graphic transitions when full-screen graphics appear in the video - during playback. 

 

Has anyone come across this issue before?

Dropbox Replay
Third Party Integrations

9 Replies

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  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi msacks, thanks for bringing this to our attention.

     

    Could you attach a screenshot showing what you're seeing, if this is possible, to understand what you're referring to?

     

    This will help me to assist further!

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Thanks for the screenshots, msacks.

     

    Do you see the same on different browsers or in private browsing as well?

  • msacks's avatar
    msacks
    Explorer | Level 4
    2 years ago

    Tried in private browsing on Chrome. Does the same thing

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi from me too, msacks. Is this happening for all ProRes videos you upload to Dropbox Replay? 

     

    If you upload a video, without using ProRes first, do you notice the same behavior?

  • msacks's avatar
    msacks
    Explorer | Level 4
    2 years ago

    This is purely a .MOV ProRes issue, the transparency grid does not display for h264

  • hqlsolutions's avatar
    hqlsolutions
    New member | Level 2
    2 years ago

    When using Dropbox Replay with an Apple ProRes video file, you may encounter a transparency issue, where parts of the video that should be opaque appear transparent. This glitch can interfere with the review process. A similar issue can occur with the BLUENRG-M0A, which, despite being Bluetooth 4.2 compliant, might have unexpected transparency or visibility problems during specific operations.

    [removed per Community Guidelines]

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey hqlsolutions - could you please clarify if you're using the Dropbox website to preview those files or if you're using another video player? 

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