Forum Discussion

msacks's avatar
msacks
Explorer | Level 4
2 years ago

Weird transparency issue when using Dropbox Replay with an Apple ProRes video file

When uploading a ProRes MOV with graphics to Dropbox Replay, we see a weird transparency grid during graphic transitions when full-screen graphics appear in the video - during playback. 

 

Has anyone come across this issue before?

9 Replies

Replies have been turned off for this discussion
  • hqlsolutions's avatar
    hqlsolutions
    New member | Level 2

    When using Dropbox Replay with an Apple ProRes video file, you may encounter a transparency issue, where parts of the video that should be opaque appear transparent. This glitch can interfere with the review process. A similar issue can occur with the BLUENRG-M0A, which, despite being Bluetooth 4.2 compliant, might have unexpected transparency or visibility problems during specific operations.

    [removed per Community Guidelines]

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator

    Hi msacks, thanks for bringing this to our attention.

     

    Could you attach a screenshot showing what you're seeing, if this is possible, to understand what you're referring to?

     

    This will help me to assist further!

About Dropbox Replay

Node avatar for Dropbox Replay
Ask questions and get support on how to use Replay

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!