Hello! I have connected Zoom to Dropbox, and for a few months it was working great. Now, only the audio transcript gets copied from Zoom, but not the actual video recordings. I get the usual message from Dropbox that says " ... recording is taking longer than usual to be copied", but then only the .vtt file gets copied across. I have checked, and there's plenty of quota. Recordings are around 200-300 MB. What can I check / do? thanks!

Have you tried unlinking and relinking? Making sure you've enough quota?

Thank you Mark -- yes, I did. And yes, there's plenty of quota left.

Hi naima, I'd be more than happy to help! Can you try disconnecting Zoom from your Dropbox account, and then connecting it again? Here are the steps. Let me know of the results!

Hi naima, are you the person that create/host the meeting in Zoom? Do you have any screenshots of the message that you see when this happens?

Zoom recordings not being uploaded | The Dropbox Community

13 Replies

Mark
Super User II
4 years ago
Have you tried unlinking and relinking?

Making sure you've enough quota?
naima
Explorer | Level 4
4 years ago
Thank you Mark -- yes, I did.

And yes, there's plenty of quota left.
Megan
Dropbox Community Moderator
4 years ago
Hi naima, I'd be more than happy to help!

Can you try disconnecting Zoom from your Dropbox account, and then connecting it again? Here are the steps.

Let me know of the results!
naima
Explorer | Level 4
4 years ago
Thank you Mary.

I did that.
Megan
Dropbox Community Moderator
4 years ago
Hi naima, are you the person that create/host the meeting in Zoom?

Do you have any screenshots of the message that you see when this happens?
naima
Explorer | Level 4
4 years ago
Yes, the Zoom account owner is creating the meetings.

I know it was done correctly because it does work *sometimes*.

I cannot find a pattern that explains why it works sometimes and not others.

Not file size, time of day, number of participants, recurring meeting or standalone … it’s just random.

There is no error message. Just the standard email that says, “ … it’s taking longer than usual to copy” from Dropbox.

Really baffling.

I’ve disconnected and reconnected a few times.

Will watch behaviour now for the next couple of days.

So frustrating.
Walter
Dropbox Community Moderator
4 years ago
Thanks for keeping us in the loop naima - please let us know of any updates!
naima
Explorer | Level 4
4 years ago
Hello,

Observed — same weird glitch. 1-2 meetings get copied across, but the rest:

- folder gets created
- one file only gets copied (the transcript)

I have disconnected / reconnected.

Confirm plenty of space quota left.

Meeting created by account owner, and logged in

What else can I try to fix this please?
Jay
Dropbox Community Moderator
4 years ago
Hi naima, do you see the missing recordings saved on the Zoom cloud?

Did you have local recordings enabled for the Zoom meetings?
naima
Explorer | Level 4
4 years ago
Hi Jay

Yes, I can see them in the cloud.

What do you mean “local recordings turned on”?

I recorded these to the cloud, not locally.

3 meetings yesterday. Two got copied, one didn’t.

Really baffled.