Forum Discussion

naima's avatar
naima
Explorer | Level 4
4 years ago

Zoom recordings not being uploaded

Hello!   I have connected Zoom to Dropbox, and for a few months it was working great.   Now, only the audio transcript gets copied from Zoom, but not the actual video recordings.   I get ...
Third Party Integrations
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Thanks for keeping us in the loop naima - please let us know of any updates!

naima's avatar
naima
Explorer | Level 4
4 years ago

Hello,

 

Observed — same weird glitch. 1-2 meetings get copied across, but the rest:

 

- folder gets created

- one file only gets copied (the transcript)

 

I have disconnected / reconnected. 

Confirm plenty of space quota left.

 

Meeting created by account owner, and logged in 

 

What else can I try to fix this please?

 

 

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Hi naima, do you see the missing recordings saved on the Zoom cloud?

     

    Did you have local recordings enabled for the Zoom meetings?

    • naima's avatar
      naima
      Explorer | Level 4
      4 years ago

      Hi Jay 


      Yes, I can see them in the cloud. 

      What do you mean “local recordings turned on”?

       

      I recorded these to the cloud, not locally. 

       

      3 meetings yesterday. Two got copied, one didn’t. 

      Really baffled. 

       

       

      • Jay's avatar
        Jay
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        4 years ago

        Have you experienced this issue before or since the last time?

         

        Were there any recent Zoom, Dropbox or OS updates during that period?

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