Forum Discussion

naima's avatar
naima
Explorer | Level 4
4 years ago

Zoom recordings not being uploaded

Hello!   I have connected Zoom to Dropbox, and for a few months it was working great.   Now, only the audio transcript gets copied from Zoom, but not the actual video recordings.   I get ...
Third Party Integrations
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Hi naima, do you see the missing recordings saved on the Zoom cloud?

 

Did you have local recordings enabled for the Zoom meetings?

naima's avatar
naima
Explorer | Level 4
4 years ago

Hi Jay 


Yes, I can see them in the cloud. 

What do you mean “local recordings turned on”?

 

I recorded these to the cloud, not locally. 

 

3 meetings yesterday. Two got copied, one didn’t. 

Really baffled. 

 

 

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Have you experienced this issue before or since the last time?

     

    Were there any recent Zoom, Dropbox or OS updates during that period?

    • bgolden126's avatar
      bgolden126
      New member | Level 2
      4 years ago

      This just started happening to me too. The integration has been automatically uploading Zoom recordings to Dropbox all year no problem, and now anything longer than 30 minutes doesn't upload.

       

      - YES I have enough space in my Dropbox.

      - YES I've disconnected and reconnected Zoom.

       

      Same error message everyone else gets:

      "A recording of your meeting, [MEETING NAME], is taking longer than usual to be copied. You can still find your Zoom cloud recordings at [ZOOM LINK]. Check your Zoom user settings to make sure that Dropbox can copy your recordings."

       

      Has anyone determined whether this is a Dropbox or Zoom issue?

      • Megan's avatar
        Megan
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        4 years ago

        Hi bgolden126, I just sent you an email!

         

        I'll be more than happy to continue troubleshooting with you there. Cheers!

About Integrations

Find solutions to issues with third-party integrations from the Dropbox Community. Share advice and help members with their integration questions.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!