Need to see if your shared folder is taking up space on your dropbox 👨💻? Find out how to check here.
Forum Discussion
TarrieB
3 years agoNew member | Level 2
Access to Family Plan members files
Hello, I created a Family Plan from a Dropbox Plus plan. I invited "family" members to join and three of them have joined. Two of them created what I thought was their own "room", but I can see all the files in what they say is their personal room. I'm wondering where they went wrong with the creation of their own rooms (I don't believe either of them had their own Dropbox accounts prior to this). I shouldn't be able to see their files, correct? Right now, I see their folders with their name on them in my Family Room. How can we correct it?
Hi TarrieB, thanks for messaging the Community!
The Family room is a room that any member of the family can access, as it is automatically shared between each member.
If they wish to keep files private, then they just need to create folders outside of the Family room, and not share it with anyone else.
If you need any further assistance, please let me know!
1 Reply
Replies have been turned off for this discussion
- Jay3 years ago
Dropbox Community Moderator
Hi TarrieB, thanks for messaging the Community!
The Family room is a room that any member of the family can access, as it is automatically shared between each member.
If they wish to keep files private, then they just need to create folders outside of the Family room, and not share it with anyone else.
If you need any further assistance, please let me know!
About Plans and Subscriptions
Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.
The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!