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Get support for your paid Dropbox account
Obviously, you know that we (the Dropbox Community forum) are always here for you. No I mean it, weâre here 24/7, but of course, there are other ways to get support too. Check out your options below, or ask us a question and we will do our best to direct you to the right spot. Getting support on a Dropbox Basic plan: Youâve seen us talk about the many benefits of Dropbox Basic before but when something isnât working quite right, you can get help: Right here, the Dropbox Community forums The Help Center The Chatbot Getting support for your paid Dropbox account If you need more support than that, and you are on a paid Dropbox plan, you can also access priority email support. With email support, you can expect an email response from support within 1 business day (MondayâFriday). Users on the Enterprise plan can expect a response from email support within 1 hour, any day of the week. Live chat and phone support are also available during your local business hours, 9:00 am â 5:00 pm. How to receive support in your preferred language Help isnât help if you canât understand it - so make sure you can access support in your preferred language, so hereâs what you need to know. All Dropbox customers have access to support in English. Depending on your account type and location, support may be available in French, German, Japanese, Portuguese, and Spanish. Sign in and visit dropbox.com/support to see your language options. If your language isnât listed at dropbox.com/support, you can send an email or start a chat in your preferred language, and youâll be routed to the appropriate team. And if that doesnât make it clear, you can check out this table to see how you can best get support, check this out. So, we hope that answered your questions about getting support, but if not, tell us about it in the comments below!
