Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

Dark Vader's avatar
Dark Vader
Explorer | Level 4
2 years ago

How can I change my plan from Dropbox Essentials to Family?

Hi,

 

I am on the essentials plan and would like to change to the family plan.

 

I do not see the option when I click on the upgrade plan inside Dropbox web portal.

 

How do I change the plan to family plan?

Dropbox Family
Plans

19 Replies

Replies have been turned off for this discussion
  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    2 years ago
    @Dark Vader wrote:

    I do not see the option when I click on the upgrade plan inside Dropbox web portal.

    How did you originally subscribe to Dropbox? Was it through the Dropbox website or through a mobile device (Apple App or Google Play stores)?

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    2 years ago
    Hannah wrote:

    can you change your plan to Dropbox Family through this page?

    I tested that as well and clicking the "Get Dropbox Family" link just takes you to the following page with the message "You're already on Dropbox Essentials" message at the top of the page.

     

     

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi Dark Vader, can I send you an email, in order for us to have a closer look into this? 

  • jjkaye's avatar
    jjkaye
    New member | Level 2
    2 years ago
    What was the fix for this? My wife also already has the Essentials plan and I wanted to have her upgrade to family as well to add me but having the same issue as above?

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!