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Forum Discussion
How can I change my plan from Dropbox Essentials to Family?
Hi,
I am on the essentials plan and would like to change to the family plan.
I do not see the option when I click on the upgrade plan inside Dropbox web portal.
How do I change the ...
Megan
Dropbox Community Moderator
Dropbox Community ModeratorHi Dark Vader, can I send you an email, in order for us to have a closer look into this?
Meganplease do.
- Megan
Hi Dark Vader, I just sent you an email, I'll see you there!
- What was the fix for this? My wife also already has the Essentials plan and I wanted to have her upgrade to family as well to add me but having the same issue as above?
Hi @Megan cpuld you email me as well i have the same problem. (can't switch from essential to family). Thanks!
- Mark
Super User II
Catherinehllam wrote:
Hi @Megan cpuld you email me as well i have the same problem. (can't switch from essential to family). Thanks!
How are you currently paying Catherinehllam ?
Hi @Mark! With my credit card.
- Mark
Catherinehllam wrote:
Hi @Mark! With my credit card.
Direct on Dropbox website or via PayPal? AppStore or GooglePlay
I tested that as well and clicking the "Get Dropbox Family" link just takes you to the following page with the message "You're already on Dropbox Essentials" message at the top of the page.
- Mark
Catherinehllam you still havent answered my question....
Direct on Dropbox website
- Mark
Catherinehllam wrote:
Direct on Dropbox website
Send support a message via www.dropbox.com/support. There are certain combinations of accounts that cannot upgrade to Family direct (e.g. extended version history users) or those in some regions.
