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josephallen's avatar
josephallen
Explorer | Level 3
2 months ago

I need to cancel a subscription for an account I can no longer access

I need to cancel my subscription as my dropbox was tied to an email address from an old employer. I can't get assistance from anything online with dropbox. I am just directed to have a password reset and directed to that origiaonl email account, which I no longer have access to. I have tried several tickets with dropbox, but they close the ticket because they think they have resolved my issue

I've paid every year over the past number of years over $100 a year. I can't access the benefit of my account because I can't log in to my dropbox with that email.

I can't get dropbox to switch to my Gmail and I can't find assistance. I did find the website to mail a cancellation request, which I'll put in the mail today but holy cow, Mail? to cancel???? wow. disapointed with my customer service experience trying to switch my account over to an email I have access to.  any assistance is appreciated as I mail the 1950's paper letter asking to cancel my account.

PayPal ID [removed] 

Email for account: [removed per the Dropbox Community Guidelines] (I do not have access to this) as I do not work there anymore. my bad for not using my gmail originally.

account access
cancellations

2 Replies

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  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 months ago

    Hi there, josephallen, sorry to see that you're having issues cancelling your subscription.

    Below, I will provide the correct steps you need to follow, to contact our support team about this, so that your ticket doesn't get closed:

    1. Open a private browsing window on your browser and go to this page: https://www.dropbox.com/get_help/billing-issue/logged-out-form
    2. In the "Email address associated with your Dropbox account" section, add an email address you can access
    3. Describe your issue and provide the appropriate billing info
    4. Click "Send"

     

    Once you do that, please send us your ticket number here, so we can look it up in our system.

    Let me know if you have any issues!

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 months ago

    Hey josephallen!

    I'm just circling back to see if you saw our last reply. If you still need any help feel free to reply back to this thread. If your issue has been solved, let us know what worked for you!

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