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I can't remember my password, or login info in order to access the paid account.
I have recently been charged for my annul subscription, but can't remember my email or password to login, and having tried various email addresses, it appears I no longer have access to some of these accounts, which may or may not be associated to the Dropbox account. I am stuck, help!
I can't access my email address to receive the one-time code and I keep getting charged.
Hello, I opened a Dropbox account while working for a previous employer and used my credit card details to pay for the account as I was reimbursed by the company. I have since left the company and am still being charged the monthly fee and can no longer access the email to receive the 2FA code. I have the password so have tried to login to the Dropbox account to cancel the contract but can't access the code to get into the account. Can you please let me know how to cancel the account and not get charged anymore or how to setup a different channel for the 2FA code to go to? I have a new dropbox account with my new employer so is it possible to use that email address for the 2FA code? I have lost hundreds of dollars for an account I can't access and am very frustrated.
I have been charged for my subscription, but I don't have access to the email linked to the account.
I have a Dropbox accounts that was associated to my old works email address. My annual subscription has just been charged but I cannot access the account as the emails are being sent to my previous email address. Can you help?
I'm paying for a Dropbox Plus subscription but my plan shows that I have a 2 GB account
So I would love to just get my work done but Dropbox has other ideas. No problem I’ll just call customer support and speak with a live agent and get this knocked out in 5 mins. Nope Dropbox hates their customers and can’t be bothered apparently. And because my account is saying I have the basic plan instead of the one I PAY for who knows maybe I could talk to someone if they had my account right. It says I have another account with this Apple account and therefore can’t upgrade to a better plan. Which would fix the problem because it’s saying I’m out of storage. It says I’ve used 20 G of 2g or something. Then it says I’m already on the upgraded plan and it’s paid up till June 30th. So I checked and it shows my devices only and shows it’s this apple account as the payee. Anyone have any ideas or experiences on this one? I’m so sorry to be so mad. I swear half my adult life is just being prevented from getting my work done by faceless companies that love my money but despise their customers. They just can’t be bothered. Add Dropbox to the list.
We can't find which Dropbox subscription we're being billed for to cancel it.
Hi All, I work for a company and we have noticed Dropbox subscription coming from our bank account. No one knows what this is for or who has signed up to it. So I am looking to find out who has signed up to it within the business and cancel it. I can't log into the account to cancel as we do not know any user name or password. Can anyone help? I tried contacting support but they wanted me to pay to get support from a human! Thank youLost access to subscription and files after account deletion
Sure! Here’s a message you can post in the Dropbox community: Subject: Urgent: Lost Access to Subscription & Files After Account Deletion Hi everyone, I really need help. I had a Dropbox account on my PC with one email, but I also had another account with a different email where I purchased my subscription. Unfortunately, the account on my PC was deleted, and now I can’t access my files or my subscription. Right now, my PC is logged into the deleted account, and I can’t access my actual paid subscription. I don’t know how to restore access, merge everything, or move the subscription back to where it belongs. I’ve tried everything, but I’m getting no real help, and I’m panicking because I had a lot of important work saved. Is there any way to recover my access, transfer the subscription, and get everything back in order? I feel like I made a mistake, but I really need to fix this. Any help would be greatly appreciated! Thanks in advance!
Trying to cancel subscription but no longer have email access
I am being charged recurring payments for a dropbox associated with a work email I no longer have access to. It's from a few years ago so I can't provide the answers to the alternative verification questions, but obviously can confirm payment details. Please can you assist me in cancelling this subscription. Many thanks Donna
How can I cancel/be refunded for a Dropbox account I can't access?
lo Dropbox Support Team, I am experiencing an issue with recurring charges from Dropbox that have been happening monthly for several years. Unfortunately, the email address associated with this subscription is no longer in use, and I am unable to access it. As a result, I cannot manage the subscription through my current account. Here are the details I can provide to help locate the account linked to these charges: • The email address associated with the subscription is no longer accessible. • The charges are recurring monthly payments. • I have payment details from my bank/credit card showing the charges. • The subscription has been active for several years. I would like to cancel the subscription immediately and stop any future charges. I would also like to request a refund for the charges that have been applied over the past months/years. Can you please assist me in resolving this issue and provide guidance on how to proceed? Any help would be greatly appreciated! Please contact me. [removed] [personal information removed per the Community's Guidelines]
Created new acct w/ other email & now I can’t go back nor upgrade the one with all my files.
I accidentally created a new acct with my Apple ID a short while back due to forgetting which email this acct was connected to and didn’t realize pressing “sign in with apple” would immediately sign me up. I’m not sure what happened but my subscription somehow switched to the other account and I can’t switch it back. I’ve been getting notifications that my subscription on this account has been switched to basic and I’m way over so my files will be deleted soon, but there’s an error every time I try to restore the 2,000GB plan. I’m freaking out that my files from the last 8 years will disappear.
How can I cancel my Dropbox plan, if I can't access my account?
I have 2FA set up so it says I need to enter the code sent to my old email account when i try to log in. However, the company which set up my email address I used no longer exists. I cannot log in and change my email (as the bot so unhelpfully suggests) due to the 2FA. I will be billed unless I cancel the subscription.