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Unknown charges on our credit card. How can I contact Dropbox about this?
I am absolutely done I've gone through the whole Dropbox roundabout - Login, search for payment ID, use credit card details - that didnt work We even CANCELLED OUR CARD - and still the payments are coming out on our new card Every month, we get 2 charges for Dropbox, and no one in our office is connected or has a paying account. I've sent contact help bot messages It seems we might need to start naming them - DODGY Drop box I cant get out no matter how hard I try It must be fraud if its this hard to get any kind of service from a business that can manage to take payments even after we have updated our Credit Card
I'm part of a Dropbox team, but it looks like I have a Basic account.
I (& a number of my colleagues) have a Dropbox sign-in because my company pays for & uses Dropbox for document storage. There is loads of space left on its subscription. However Dropbox seems to treat me personally as a customer with a basic account, rather than simply someone authorised to access my company’s account, given the email messages I receive from Dropbox about running out of space etc. How do I get Dropbox just to treat me (and my colleagues) as simply an authorised sign-in on my company’s account & not a customer? (I never put personal stuff on Dropbox given it would go in the company’s storage space.) Grateful for any assistance. Thanks, Jeremy
