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josephallen's avatar
josephallen
Explorer | Level 3
2 months ago

I need to cancel a subscription for an account I can no longer access

I need to cancel my subscription as my dropbox was tied to an email address from an old employer. I can't get assistance from anything online with dropbox. I am just directed to have a password reset...
account access
cancellations
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 months ago

Hi there, josephallen, sorry to see that you're having issues cancelling your subscription.

Below, I will provide the correct steps you need to follow, to contact our support team about this, so that your ticket doesn't get closed:

  1. Open a private browsing window on your browser and go to this page: https://www.dropbox.com/get_help/billing-issue/logged-out-form
  2. In the "Email address associated with your Dropbox account" section, add an email address you can access
  3. Describe your issue and provide the appropriate billing info
  4. Click "Send"

 

Once you do that, please send us your ticket number here, so we can look it up in our system.

Let me know if you have any issues!

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